Frequently asked
questions

We ship to each of the 50 states in the US.

Most orders ship within 1–2 business days from the moment our production team receives them. During peak periods, processing may take slightly longer, but we always aim to get your order moving as quickly as possible. After that, delivery typically takes 3–5 business days depending on where you are. You'll receive a tracking number as soon as your order is on its way.

Shipping fees are calculated at checkout based on your location, order size, and preferred shipping speed. Orders over $XX ship free

Due to the nature of tea as a consumable product, we generally cannot accept returns or offer refunds once the order has been placed. This policy ensures the freshness and quality of the tea for all customers.

If your order contains a defect or there was an error on our part, we will gladly review the situation and provide a suitable solution. Each case is handled individually to ensure fair and prompt resolution.

If you've ordered on accident or need to cancel an order, contact us immediately at info@mytea.co

Yes, log into your account and update your selection anytime before the next order processes. It's all one subscription, so you manage everything in one place.

Log into your account and proceed to the subscription skip/pause button. There's no minimum commitment, take a break whenever you need to.

Log into your account and find the subscription cancel button. We don't make it hard on purpose.

Please keep in mind that you can cancel anytime after the third delivery.

You will be charged right before your next delivery.

Yes. You can add or remove teas from your subscription at any point. Just go to the subscription page and select new teas. To remove, log into your account and proceed to subscription section.

No, making loose leaf tea is straightforward, all you need is a basic brewer, a cup, and hot water. Every pouch comes with precise, plain-language recommendations for leaf ratio, water temperature, and steeping time so you get a perfect cup every time.

Most of our teas brew well across three to four steeps, with some of our teas going even further. The flavor shifts with each steep, which is part of the experience.

Keep it sealed, away from light and strong odors. The pouch it comes in works just fine — just press the air out and reseal it after each use. Stored well, loose leaf keeps its character for months.

While our teas may not carry formal organic certifications, our tea farming partners already follow responsible practices. Obtaining official certification can be very expensive, however, we are currently working on it.

Yes, all tea from the camellia sinensis plant contains some caffeine.

No. Every tea in our collection is pure camelia sinensis with no artificial flavors. Real Jasmine flowers used for two of our Jasmine blends. The tea plant offers more than enough complexity on its own — that's the whole reason we do this.

Email us at info@mytea.co. One of our team members will respond within 24 hours.

We work with shops, cafés, and restaurants who share our approach to tea. Write to info@mytea.co telling us about your business and what you're looking for, and we'll take it from there.